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Home > Customer Support


Email support

QUICK SUPPORT INFO
  • Outgoing Mail Server (SMTP): ns.amazia.net
  • Incoming Mail Server (POP3): ns.amazia.net
  • Enter your full email address as your account name while configuring a mailbox
  • You must check "My mailserver requires authentication"

    Common problem: You can receive but you cannot send:
    1- Your ISP my require you to use their SMTP Server for third party email addresses other than their own. You can find that out by checking their email support info. If that is the case, replace ns.amazia.net with their server name as SMTP Server.
    2- You have configured your mailbox correctly but you forgot to check "My server requires authentication". You must goto the screen where you configured your mailbox and check this box.


  • What type of e-mail address can I have?   to E-mail Support Home
    If you have your own domain name that you have registered with a company that administers US based domain names (.com, .net, .org) such as Network Solutions or Register.com, you can have an e-mail address with your own domain address.

    It looks like joeblogg@mydomain.com and it helps you promote your website thus your business, which is the first step to establish your web presence and identity.

    Almost all the internet companies offering web hosting services also offer e-mail services as part of their hosting packages, and so does Amazia.

    You can, of course, continue using any other e-mail addresses you may have through your service provider. However, as soon as you get your own domain name and subscribe to a web hosting service, you should set up your own domain based e-mail address.


    How do I get and e-mail address with my own domain?   to E-mail Support Home
    When you signed up for one of the Hosting Plans available on Amazia Network, you would have received an e-mail with your account information in it.

    Log onto your Account Manager using your user id & password. You can create, configure and manage your e-mail accounts using the options available under "Email & FTP" heading. A snapshot view of this section is below:


    How do I configure my E-mail Program?   to E-mail Support Home
    Once you created your e-mail address using your Account Management Menu, you should then configure the e-mail program you normally use to send and receive e-mails with your new e-mail address.

    Each e-mail program is configured in a different way. We have created step by step instructions to configure each program on your PC. Depending on what program you use, click on the appropriate link below to see how to set it up with your new e-mail address:


    What are Amazia's Mail Server Names?   to E-mail Support Home
    For those experienced ones that know how to configure their e-mail programs, you will need the following info.

    Outgoing Mail Server (SMTP): NS.AMAZIA.NET
    Incoming Mail Server (POP3): NS.AMAZIA.NET

    Also, make sure that you enter your entire e-mail address including your domain name (joeblogg@mydomain.com) into the "Account Name" or "User Account" field when you are configuring your Microsoft based e-mail programs.

    However, you must use the joeblogg%mydomain.com format (replacing @ with %) if you are using Netscape Mail.


    What is forwarding and how do I do it?   to E-mail Support Home
    You can forward your e-mail by entering your forwarding address in the Forward Box on the Account Management Menu E-mail (POP) Accounts Info section.

    This means that when someone sends a message to that particular e-mail address you set up, it will get forwarded to the e-mail address you have entered in the Forward box.

    The most popular use of such feature is to associate generic positions (i.e sales, marketing, etc) with the individuals without disclosing their personal e-mail addresses. You would set up e-mail addresses for such generic names and enter the individual's personal e-mail address as the forwarding address.


    What is an Autoresponder?   to E-mail Support Home
    Autoresponder generates an immediate reply message when a message is sent to that particular e-mail address.

    The most popular use of this feature is to notify the sender that the recipient is on vacation etc by having the autoresponder to send an instant reply.

    You can use this feature by applying the relevant settings to the particular e-mail address using your Account Management Menu E-mail (POP) Account Info Section.

    See "How do I make changes in my E-mail Info Section?" for detailed info.


    What is SPAM?   to E-mail Support Home
    "SPAM" e-mail is generally defined as an unsolicited mailing, usually to many people. A message written for, and mailed to, one individual that is known to the sender is not spam, and a reply to an e-mail is not spam, unless the "reply" repeats endlessly.

    Spam e-mailers have become a separate part of the Internet, with their own host computers, methods, and politics. Many Internet sites have begun to forbid spamming, for several reasons – one is a sense that it is unethical, another is that, over time, other Internet sites will stop all e-mail from that site and thus prevent legitimate e-mail from getting through.

    Amazia does not allow SPAM and any account that uses SPAM is subject to immediate termination with no refund and a penalty depending on the degree of the damage caused by the SPAMMER.


    Amazia's SPAM Policy   to E-mail Support Home
    Amazia agreements explicitly forbids spamming, or the sending of mass, unsolicited email. Any site hosted on Amazia that promotes itself by spamming will be shut down immediately.

    Amazia defines spam as mass email sent to recipients who haven't requested email from you, and/or with a fake return address.

    Amazia also reserves the right to apply a penalty to the spammers account. Such penalty amount can be minimum $250 with no maximum amount based on the damages suffered that jeopardizes Amazia operation.

    If you're not sure if something constitutes spam, check with us first.

    Spam is not just unethical. It is also very unintelligent. Professional marketers don't spam, because it doesn't work. Spamming merely labels your company as inexperienced and irresponsible. Who would order from a company like that?



     
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